Shipping Policy

SHIPPING AND DELIVERY OPTIONS

We are delighted to offer the following shipping and delivery options for your convenience:

Domestic Shipping: We provide efficient shipping solutions for orders within the country.

International Shipping: Explore worldwide delivery options for our global customers.

Free Local Pickup: For our local customers, we offer the convenience of free local pickup.

PROCESSING TIME

Orders are processed swiftly, typically within one business day, excluding weekends and public holidays. Once your order is handed over to the delivery carrier, you will receive a tracking number for real-time updates.

CANCELLATIONS

Once an order is submitted, processing initiates immediately, and cancellations are not possible. Should you have inquiries about canceling an order, please reach out to our customer service.

RETURNS

We gladly accept returns within 30 days of the original purchase date, provided the items are unused and in their original condition. Some exclusions may apply, such as items on sale. For more details, refer to our [Return Policy] https://www.sonixsride.com/pages/return-and-refund-policy.

DELAYED ORDERS

In the event of order processing delays, you have the option to cancel for a full refund. However, we cannot be held responsible for delays caused by the shipping provider. For delayed orders, please contact the shipping carrier to inquire about the status of your shipment.

DAMAGED ORDERS

Once products are handed to the shipping carrier, we are not liable for lost or damaged items. In the rare instance of a damaged product upon arrival, please contact us immediately, and we will guide you through the process of filing a claim with the shipping provider.

SHIPPING RESTRICTIONS

• We do not ship to P.O. boxes.
• The Transportation Security Administration (TSA) has restrictions on certain items for air transportation in the US. Any unauthorized items may require an alternative shipping method.