Return and Refund Policy

At Sonix Scooter, we want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a flexible return policy.

1. Return Period:

• You may return a product within 30 days from the date of delivery. No conditions apply; we want you to be happy with your purchase.

2. Initiation of Return Process:

• To initiate the return process, please contact our customer service via email at help@sonixride.com or by calling +1 657 314 1351. Our team will guide you through the return process.

3. Return of Damaged or Defective Products:

• If the product is damaged or defective, we will cover the return shipping costs. Please contact our customer service to arrange for the return of damaged or defective items.

4. Customer-Covered Return Costs:

• If the return is due to the customer's preference, and the product is in good condition, the customer is responsible for covering the return shipping costs.

Please note that the returned product must be in its original condition, unused, and with all original tags and packaging.

Feel free to contact our customer service for any further assistance or clarification regarding our return policy.